ID #1020

Question: Computer in the Remote Agents list shows up as Offline, but actually it is turned on

First make sure that you installed Agent on the remote computer. Then check if Employee Activity Monitor and Agent are not blocked by the firewalls.If send a command to the agent and it returns available data, please make sure if there are more than one Employee Activity Monitor Server in network or the Employee Activity Monitor Server IP address has been changed, if yes, click menu item Agent Manage -> Reset Server IP, a dialog will appears, enter local IP address and click 'OK' button.

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